Pacifica Senior Living
At Pacifica Senior Living we know our employees are our most important asset.
Why Join Us?
You can make a difference!
Grow your career and do the job you love with people you enjoy working with! We offer competitive benefits and salaries.
Pacifica Senior Living is a premier company providing care to seniors and their families throughout the United States. We specializing in full-service, assisted living and memory care. We offer a competitive starting wage along with a comprehensive employee benefits package that includes, but is not limited to:
· Health, Dental, Vision
· Paid vacation and sick leave
· A positive working environment
· Discounted employee meal program
· Opportunity for career advancement
***We are a Drug Free Community***
EOE
We are looking for a reliable concierge to work at the main entrance desk of our senior living community. You will be the first to meet our customers so the first impression of our senior living community depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
Responsibilities
- Welcome residents and families upon entrance
- Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements
- Understand residents and families needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families
- Arrange events, excursions, transportation etc. upon request from residents and families
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution for
residents and families
Skills
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus
Job Types: Full-time
Experience:
- Customer Service: 1 year (Preferred)
Work authorization:
- United States (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Achievement-oriented — enjoys taking on challenges, even if they might fail
- High stress tolerance — thrives in a high-pressure environment
Job Type: Full-time
Experience:
- front desk: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Language:
- English (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Communication method(s) used:
- Phone
- In person
Schedule:
- Holidays required
- Day shift
- 8 hour shift
- Other