Concierge

This customer service centered position operates as the telephone, communication, information and referral center for all residents, staff and departments.

Position Responsibilities

Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone. Learn and know all residents by name. Each interaction must meet or exceed theConciergeService Standards of Excellence.
Greet all residents and visitors. Provide information to those seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
Responsible for assisting residents, family members, and guests with general requests.
Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
Responsible for the mail, stamps, making copies, and other tasks related to office operations. Record receipt of packages and contact Residents for pick up.
Effectively handle business center requests such as photocopying, faxing, shipping of mail, etc. Process incoming mail. Sort, but not open, property mail and distribute mail to appropriate Departments.
Fulfill “personal concierge” requests such as area restaurant reservations, tee times, MapQuest directions, internet research, etc.
Maintain front desk area in a neat and orderly fashion. Ensure that the desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
Accurately and in a timely manner, complete all opening and closing duties.
Perform clerical duties for property staff as directed.
Display knowledge of the services and programs and other pertinent information regarding the property.
Update and assemble marketing packets for inquiries.
Accurately take reservations for Activities Department (special events, excursions, classes, etc), personal and complimentary transportation and for meals in the dining room
Receive and accurately record all maintenance work order requests and deliver the requests timely to the Maintenance Department.

Skills
Must be familiar with how to use a telephone, copy machine and all other office equipment associated with this position.

Possess excellent communication skills and ability to effectively communicate both verbally and in writing. Must be able to read, write, speak and understand English, as well as follow directions (written and oral)

Possess basic computer skills, including knowledge of Word and Excel.

Must Be able to type at least 40 words per minute.

Requires a high school diploma and good work history in a similar position.

May be required to hold a valid First Aid Certification.

Job Type: Part-time

Job Type: Part-time